Disclaimer

The information provided by this website is provided “as is” and “as available” free of charge and for reference purposes only. LOFTER GROUP LIMITED (“LOFTER” or “the Company”) expressly disclaims representation, warranty or responsibility of any kind in relation to any information or services offered, accessed or obtained through this website or resulting from the use of this website. LOFTER cannot and does not warrant the accuracy, completeness, currentness, timeliness, non-infringement, title, merchantability or fitness for a particular purpose of the content available through the website.

To the extent permitted by law, LOFTER disclaims all liabilities for any direct, indirect, incidental, special or consequential losses, damages, costs, claims and demands resulting from the use of or reliance on the information provided by this website. The user understands and agrees that the information will be used or relied on at the user's own discretion and risk and that the user should verify the information from other independent sources and should seek independent advice prior to making a decision on any transaction.

Links and pointers to websites maintained by third parties (“third party website(s)”) on this website, the content and/or service provision on the third party website(s), and information pertaining to services on the third party website(s), are all provided by the third party website(s). LOFTER does not control any third party website(s), nor is it responsible for the content of any linked website(s) or any link contained in any linked website(s). LOFTER provides such links only as a convenience, and the inclusion in this website of any link does not imply endorsement, investigation or verification by LOFTER of the linked website(s) or information contained therein.

All materials downloaded or otherwise obtained through use of the service is accessed at the user's own discretion and risk, and user will be solely liable for any damage to the user's computer system or loss of data that results from the download of any such material.

In no event will LOFTER be liable to you or anyone else for any decision made or action taken by you through the reliance of content on its website.

All content on the website in relation to LOFTER trade secrets, patents, copyrights, trademarks, service marks, know-how and/or other proprietary rights of any type under the laws of any governmental authority, domestic or foreign, including rights in and to all applications and registrations relating to the Service (the "Intellectual Property Rights") shall at all times be and remain the sole and exclusive property of LOFTER. Except as specifically permitted by LOFTER, you may not copy or make any use of any portion of such content.

Privacy Policy Statement

The Company is committed to protecting the personal data of individuals and therefore it is the Company’s policy to ensure its policies and practices in relation to the collection, use, transfer, retention and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance ( “the Ordinance”).

Types of Personal Data Collected

For the purpose of conducting the Company's real estate agency business, you may be required to provide your accurate Personal Data, including but not limited to:

Your Chinese and English names
Information that can verify your identity, such as your ID type, number and copy
Your contact number/email address
Your delivery or billing address
Address(es) of other property you own
A note or recording of a call that you made to the Company’s hotlines
An email or letter you sent to the Company
Your account information, such as dates of payment or any other information relating to your account
Your preference for a particular property or service

Use of Personal Data

Your personal data may be used by the Company for the purpose of:

Verifying your identity
Handling your enquiries and keeping you updated with the progress of your enquiries/information
Following up on the services you have used
Providing assistance to you when you enquire about our services
Issuing bills to you after you have used our services
Responding to your enquiries or complaints in relation to our services
Marketing and promoting of any of our services
Assisting us in preventing fraud and crime
Debt tracing, debt recovery (including the appointment of debt collection agents)
Contacting you whenever necessary
Disclosure as permitted or required by law

Web Logs

When you visit the Company’s website, the Company’s webserver makes a record of your visit that includes your source IP address, access time, URL, browser type and your device type (webserver access log).

Security and Retention of Personal Data

The Company has implemented internal control measures to ensure the security of personal data and to prevent unauthorised or accidental access, process, erasure, loss or use of personal data. Personal data provided by you is retained until the completion of the purposes for which such data was collected and will not exceed 7 years in general, or such longer period as prescribed by applicable laws, rules and regulations as well as guidelines, practice circulars, code of ethics and practice directions issued by the regulatory authorities and applicable to the Company. Once personal data is collected, it is only accessible by authorised staff and will not be revealed to any external organisations without your consent unless it is required to do so by law.

Access to and Correction of Personal Data

Under the Ordinance, you have the right to access and/or correct your personal data. Accordingly, you may at any time write to the Company. In accordance with the Ordinance, the Company has the right to charge a reasonable fee for the processing of any data access request.

The Company reserves the right to change this Statement and/or any part thereof.

Publish date: 29 August 2018